Jobs at the Zoo
Roles available:
Education Manager
to commence as soon as possible
Northumberland Zoo is a major animal attraction in the North East of England. With the addition of numerous brand-new exhibits in the past few years, including our highly recognised critically endangered Livingstone’s fruit bat enclosure, our future is looking bright with ambitious plans for growth. We are a family-run, not-for-profit zoo and we are looking for a like-minded team player to join our team; you must be willing to adopt our Zoo ethos and join our mission in conservation & sustainability education to inspire positive change.
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Conservation and education are at the heart of our Zoo. We are very driven and determined to become the leading zoological collection in our area and are ideally placed to be the wildlife education hub for the Northeast. Being not-for-profit means that every penny we earn goes straight back into our developments. Plus, with conservation partnerships, such as the Environment Agency, Northumberland Rivers Trust as well as the Wildlife Trust, we are paving the way for native species conservation in this area.
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Alongside our growing animal collection, we have ambitious plans to develop our conservation education facilities, including a brand new education and events centre for 2025/26. This along with our current indoor animal display area, the Wild Theatre, as well as numerous outside learning areas will provide a fantastic opportunity for conservation education at Northumberland Zoo.
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An exciting opportunity has come up for an Education Manager to take our education programme to the next level. In this role you will be required to be a front runner in the development of and oversee all conservation education activities, so will need to be able to manage and prioritise a diverse workload and have good problem-solving skills. You will plan, create and implement strategies for education, whilst delivering a high standard of learning to a wide range of audience members.
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Within our Education Policy, we are aiming to change the knowledge, attitudes and behaviours of the public to ensure that everyone shares the same message of sustainability and conservation. We follow the national curriculum for science and work with educators to ensure our workshops meet curricular aims including SEND provision.
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Main Duties & Job Responsibilities
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Adapting and following our education strategy that is in-line with our zoo’s mission and education curricular aims
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Designing planning and delivering education activities to a range of audiences matching lesson objectives and plans to curricular aims, liaising with Teachers and adapting as required
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Designing and creating bespoke high-quality resources that are aligned to the learning outcomes for the school/organisation
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Liaison with teachers providing advice and guidance on workshop content pricing structure and timetable for their visit
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Responsible for all education administration (invoices, tracking metrics, payments, visit and student numbers) as well as evaluation of education programmes
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Meeting and greeting schools on arrival and being the key point of contact during the day of their visit.
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Communicating with and developing relationships with educators in the region
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Maintaining the education facilities
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Assisting with the management the volunteer programme alongside the animal team
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Strict adherence to risk assessments, bio security, safe working practices and maintain up to date knowledge of safeguarding
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Annual CPD to include keeping up to date with policies, curriculum changes and BIAZA regional education activities
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Representing the zoo during all educational activities and external conferences
Skills & Experience
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At least 3 years experience of working with and supporting children in an education capacity
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At least 4 years of professional education work experience, working within a zoo environment would be advantageous
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Be qualified in an appropriate education or zoo related discipline
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Must be confident and approachable when communicating with people and have excellent presentation skills for a variety of audiences
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Excellent planning skills and the ability to manage and be flexible with a variety of work
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An enthusiastic and driven approach to conservation education with a keen interest and strong understanding of wildlife conservation, biodiversity and sustainability
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Be IT literate and have the ability to organise, prioritise and develop education programmes
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Ability to obtain a DBS check
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Full driving license and access to a vehicle is a must due to the rural setting of the zoo
General & Benefits
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Salary up to £28,500pa
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40 hrs per week across 5 days (Monday – Friday) May include some weekend and bank holiday hours
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28 days holiday per annum (includes Bank Holidays) increasing by 1 annually to a maximum of 33 days after 5 years
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Sick pay allowance of 1 week, after 12 months service
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Complimentary Zoo admission tickets for family and friends
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Pension scheme
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Discounted food and Zoo products
Apply for this job:
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If you would like to apply for this opportunity, please apply to Jane Doleman jane@northumberlandzoo.co.uk with your CV and a covering letter detailing how your skills and experience match what we are looking for.
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Closing date: Friday 31 January 2025
Visitor Services: Gift Shop and Café
to commence February 2025
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(Some roles could be permanent for the right candidate)
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We are looking for visitor services team members to help us in our busy café and giftshop. You will get free entry to the Zoo and some free zoo tickets for family and friends, and you will work alongside a small friendly team.
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The role:
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40hrs per week, 5 days out of 7, 8am – 4.30pm (30 mins lunch)
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Up to £11.55ph (increase in April 2025)
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Must be able to work weekends and bank holidays on a rota
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Taking food to customers, clearing tables, replenishing sauces, serviettes and cutlery, keeping the recycling area clear, clean and tidy. Washing dishes, taking food orders using an electronic till system, making hot drinks using a commercial coffee machine and possibly some basic food preparation making toasted sandwiches.
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Welcoming visitors to the Zoo, providing Zoo information and guidance so that visitors have a great experience, utilising the EPOS system for entry to the Zoo as well as taking payment for shop goods. Ensuring that Gift Shop stock is replenished and that shelves are full and look attractive, providing customers with product information and assistance as and when required. Assisting with deliveries ensuring that they are correctly checked off and stored properly and accessibly within the allocated area in the green middle unit. Ensuring that the Gift Shop is kept clean and tidy. Providing great customer service within the shop itself, whilst ensuring that waste theft and damages are kept to a minimum
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Previous experience in a similar retail or café environment is essential and a food hygiene qualification would be an advantage
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Will require own transport as the Zoo is in a rural setting with no public transport
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Must be 18 or over
If this sounds like the job for you and you have some experience then let us know. Please forward your CV and a covering letter to jane@northumberlandzoo.co.uk
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Closing Date: Sunday 19 January 2025
Gardener/ Groundskeeper
to commence March 2025
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(Initially 12 months but could be permanent for the right candidate)
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We are looking for someone with a good knowledge of growing vegetables so we can feed our animals with our own fruit and veg. If you have a genuine interest in gardening and horticulture and know what vegetables grow well in Northumberland and how best to do it, then this may be the job for you. You will be surrounded by animals and work alongside a small friendly team.
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The role:
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40hrs per week, 5 days out of 7, 8am – 5pm (1hr lunch)
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Flexibility required, the role will require some weekend and Bank holiday working
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Up to £11.81ph (increase in April)
Main Duties & Responsibilities:
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Must have experience of successfully growing vegetables (either professionally or as a hobby). You will be growing in our poly tunnels and surrounding outdoor areas and you must have a genuine interest in gardening
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As well as growing, you will be involved in landscaping, mowing, planting, strimming, weeding and groundwork
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You will also require some DIY skills and the ability to drive Zoo vehicles and operate machinery & equipment
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Experience of using garden equipment and hand tools is essential
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A horticulture qualification would be an advantage but is not essential
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Will require own transport as the Zoo is in a rural setting with no public transport
If you would love to work with us here at the Zoo please email your CV and a short covering letter detailing why you would be a great addition to our current team, to jane@northumberlandzoo.co.uk
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Closing date: Sunday 19 January 2025
Zoo Custodian
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​The Zoo Custodian will help to maintain the overall appearance of the visitor facilities; working in a team environment ensuring that the day-to-day general maintenance of public areas are maintained to a high standard.
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The Role:
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32hrs per week, 4 days out of 7, 8am – 4.30pm (30 mins lunch)
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Up to £11.55ph (increase in April 2025)
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Must be able to work weekends and bank holidays on a rota
Main Duties & Job Responsibilities:
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Taking ownership for the presentation of the zoo by maintaining high standards which includes emptying bins and litter picking
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Servicing bins, toilets as well as cleaning any communal areas. Ensuring that all public areas are presentable and tidy.
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Helping out in the Cafe during busy times; clearing and wiping cafe tables and chairs, collecting and washing food trays, keeping the waste and recycling area clean and tidy, taking out food to customers as necessary, washing up and keeping the condiment section fully stocked and tidy
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Being prepared to undertake ad hoc projects such as painting internal and external areas and planting up flower containers
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Strictly adhering to risk assessments and safe working practices.
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This position requires someone to be comfortable working outdoors in all weather conditions, including working on weekends, during school holidays as well as bank holidays on a rota alongside the customer service team.
Skills and Experience
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At least 1 year Customer Service experience in a similar role is preferred
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Comfortable working in a team or on own
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Be able to work effectively and on own initiative with minimum supervision and within a timely manner.
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Have strong interpersonal skills and be confident interacting with the public.
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Be physically fit as this role includes a lot of walking, bending and lifting various weights.
General
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Full driver's license and access to vehicle required due to rural setting of zoo
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Be aware of and adhere to Zoo policies at all times
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Cooperate with other Zoo departments
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Attend training courses as required to meet the requirements of the role
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Take responsibility for own personal development, seeking out opportunities to learn new skills
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Flexibility, wiling to undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role
If you would love to work with us here at the Zoo please email your CV and a short covering letter detailing why you would be a great addition to our current team, to jane@northumberlandzoo.co.uk
Closing date: Sunday 19 January 2025